Title: Customer Service Representative
Reports To: General Manager/Associate Manager/Shift Supervisor
Department: Operations
FLSA Status: Administrative/Non-exempt

Position Summary:

This individual will act as a customer service representative and a team member to provide fast, hospitable service.

Responsibilities:

• Arrives in proper uniform and adheres to all grooming standards.
• Acts as the front line customer service representative, smiling, greeting customers, ringing their order in a fast, hospitable manner and creating a lasting impression.
• Maintains a clean, safe environment by constantly being aware/checking to assure that the POS area and overall café is clean and stocked.
• Participates in One-Minute Meetings on a daily basis.
• Ensures that gloves are worn at all times when handling food.
• Demonstrates hospitality, respect and kindness toward customers and fellow team members.
• Merchandise products, check for quality, ensures presentation and restocks (brewing coffee, sandwich making, etc.).
• Provides service that is fast, timely and accurate by communicating, organizing tasks, and teamwork (assisting other CSR’s with customers).
• Suggestive selling and keeps customers informed and aware of products, promotions and other services (e.g., catering, etc.).
• Thank the customer and invite them to return.
• Have the knowledge and experience to be able to perform the duties of all the different work stations, including coffee, salad, bakery, sandwich preparation, and cleaning, etc.
• Acts as a role model with customers and staff, and provide on-the-job training for new CSR’s.
• Works with others in a team to support operations, standards and concept essence.
• Be flexible and possess the ability to deal with changes, difficult customers and emergencies/problems in the cafe.

Requirements:

• Demonstrates excellent communication and “listening” skills
• Demonstrates a passion for hospitality
• Responds to opportunities with a sense of urgency

Qualifications:

To apply, complete our Application (Word document) and send the completed application to us via .