Title: Greeter
Reports To: General Manager/Associate Manager/Shift Supervisor
Department: Operations
FLSA Status: Administrative/Non-exempt

Position Summary:

This individual will be responsible for setting and maintaining the standard of service and hospitality that immediately signals to customers our commitment to providing a world-class experience.

Responsibilities:

• Offer warm and sincere acknowledgement of each customer who enters the café
• Act as a “tour guide” for obvious first-time customers, particularly in newly renovated cafes
• Effectively address customer concerns
• Work the Baker’s Table (merchandising, sampling, selling)
• Sample products throughout the day (rotating samples)
• Maintain Bakery Metros (everyone is a merchandiser)
• Proactively notify management of any café needs (i.e. restocking, spills, trash, customer concerns/complaints)
• Ensures that gloves are worn at all times when handling food.
• Maintaining stock levels in café (lids, cups, bags, etc.)
• Spot cleaning glass doors, windows, plexi, sweeping
• Participate in café one-minute meetings
• Work with others as a team to support ABP cafe operations, standards and concept essence.
• Be flexible and possess the ability to deal with changes, difficult customers and emergencies/problems in the cafe.
• Other duties and special projects as needed.

Requirements:

• Possess an inherently outgoing personality
• Excellent communication skills
• Have an extensive knowledge of the products to promote and up-sell to customers
• Able to multi-task (cross training)

Qualifications:

To apply, complete our Application (Word document) and send the completed application to us via .