Title: Shift Supervisor
Reports To: General Manager/Associate Manager
Department: Operations
FLSA Status: Professional/Non-exempt

Position Summary:

This individual is responsible for assisting the General Manager and the Associate Manager with the daily operations.

Responsibilities:

• Facilitates and promotes the use of Support Center initiatives and resources.
• Identifies problems and coaches others to help solve them.
• Encourages and rewards others to “think out of the box” and take calculated risks.
• Makes decisions with conviction and learns from mistakes.
• Ensures that café team members work as a team to meet the company average customer service score QSC audit.
• Supports the management team in meeting or exceeding QSC standards.
• Fosters a culture of “total customer experience”.
• Consistently delivers a high level of service and hospitality to our customers.
• Turns “negative” customer experiences into “positive” customer experiences.
• Seeks and receives customer feedback.
• Motivates crew members to work to exceed customer expectations.
• Creates an environment of trust and credibility.
• Motivates team members to continually increase sales through hospitality and service to customers.
• Assists the management team in achieving positive sales and profit trends.
• Understands the drivers of our business and that of our competitors.
• Adheres to all Company’s cash handling policies and procedures.
• Lifting 35 or more pounds is required.

Requirements:

• Makes sound business decisions in times of uncertainty.
• Demonstrates excellent communication and “listening” skills
• Demonstrates broad knowledge of and passion for food.
• Responds to opportunities with a sense of urgency
• Technically proficient (MS Office Suite)

Qualifications:

• 1 year of experience in food service

Reasonable accommodations will be made upon request.

To apply, complete our Application (Word document) and send the completed application to us via .